Member Policies

The following are basic policies and procedures for your membership at the Oshman Family Jewish Community Center.

• Freezes are offered for a minimum duration of 1 month to a maximum duration of 3 months
• We do not offer indefinite freezes; freezes must have a defined start and end date
• Freezes can be applied to the entire account or to specified members only (default is entire account)
• Accounts can be frozen for a maximum of 3 months per calendar year
• Freeze requests will not be processed until all required information has been submitted (see Procedures below)
• We do not offer retroactive freezes
• Allow 3-5 business days for processing, starting from the time of the freeze request

Freeze Procedures:

• Information to include in your freeze request:
  – Name
  – Contact info
  – Member(s) to freeze
  – Freeze Start Date
  – Freeze End Date
  – Reasons for Freeze 
• To request online, email [email protected] with the subject "Freeze Request"
• To request by phone, call the Member Services office at (650) 223-8723
• To request in-person, stop by the Front Desk or Member Services office
• Please do not send any requests regarding your membership to ABC Fitness Solutions, LLC, as we will not receive them

Membership Cancellations
Cancellation Policies:

• 30 days advance notice is required, beginning from the date of the cancel request
• During the 30-day period, the account will be active; members are encouraged to use the facilities until their membership expires
• Cancel requests made while the account is frozen will result in the account reactivating for the final 30 days of membership
• The account will be billed for the final 30 days of membership, which may entail prorated dues in the final month
• Cancel requests will not be processed until all required information has been submitted (see Procedures)

Cancellation Procedures:

• Information to include in your cancel request:
  – Name
  – Contact info
  – Reason for Cancellation
• To request online, email [email protected] with the subject "Cancel Request" 
• To request by phone, call the Member Services office at (650) 223-8723
• To request in-person, stop by the Front Desk or Member Services office
• Please do not send any requests regarding your membership to ABC Fitness Solutions, LLC, as we will not receive them